Privacy policy
Privacy Policy
This policy explains how HALOBLK Canada handles personal information when you browse our store, place an order or contact us. Our store delivers exclusively within Canada.
Information We Collect
- Order and contact details: your name, email address, telephone number, billing and delivery addresses, purchases and communications with us.
- Payment information: information needed to process your payment, handled through the payment provider selected at checkout.
- Website information: your IP address, browser and device details, pages viewed and interactions with our store, collected through cookies and similar technologies where applicable.
How We Use Information
We use information to fulfil purchases, arrange delivery, answer enquiries, handle returns and warranty requests, detect fraud and meet legal recordkeeping obligations.
Where enabled and permitted by your consent and applicable law, website information may also help us understand store performance and measure marketing effectiveness.
Service Providers
Our store uses Shopify. Information necessary for their services may be processed by Shopify, payment providers, delivery carriers, fulfilment partners and providers supporting our store operations.
For Shopify's privacy practices, visit Shopify's Privacy Policy.
We may also disclose information where required or permitted by law, including responding to lawful requests.
Cookies & Privacy Choices
Essential cookies support functions such as your cart, checkout and website security. Where optional analytics or advertising technologies are used, we seek consent as required by applicable law.
You can manage cookies through your browser and, where available, our website's privacy controls. Blocking essential cookies may affect store functionality.
Placing an order does not require you to agree to optional marketing uses of your information.
Marketing Communications
We send promotional communications only where we have the consent or other lawful permission required. You can unsubscribe using the link in a marketing email or contact us directly.
Unsubscribing from marketing does not prevent essential messages about your purchases, delivery or customer service requests.
Processing Outside Canada
Although we deliver only within Canada, Shopify and other service providers may process or store information outside Canada. Information processed abroad may be accessible to authorities under the laws of that jurisdiction.
We remain responsible for information entrusted to service providers and require appropriate protection for its processing.
Retention & Security
We retain information only as long as reasonably needed for the purposes described here, including applicable accounting, legal and dispute-resolution requirements. Information that is no longer needed is securely deleted or anonymised.
We use safeguards appropriate to the sensitivity of the information. No online transmission or storage system can be guaranteed completely secure.
Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold, ask for corrections, withdraw consent or request deletion where information no longer needs to be retained.
Some records must be retained to meet legal obligations. Withdrawing consent necessary to fulfil an order may affect our ability to provide that service; we will explain any relevant consequences.
Contact us to make a request. We may need to verify your identity and will respond within the timeframe required by applicable law.
Children's Privacy
Our store is intended for adult customers. If you believe a child has provided personal information without appropriate permission, please contact us.
Policy Updates
We will update this page when our practices change and provide additional notice or obtain new consent where required by law.
Contact & Complaints
For privacy questions, requests or complaints, email support@haloblk.com with the subject line “Privacy Request”. Please do not include full payment card details.
If your concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or the provincial privacy authority responsible for your matter.