Refund policy

Returns & Exchanges

For HALOBLK Canada purchases, request a return within the period advertised on your product page. If no period is listed, contact us for assistance.

For change-of-mind or incorrect-selection returns, items must be unused, complete and in their original packaging. Check vehicle and wheel compatibility before installation.

Return Restrictions

Used, installation-marked, incomplete or customer-damaged goods, and personalised items returned for preference reasons, are generally excluded from voluntary returns.

Requesting a Return

Email support@haloblk.com with your order number, reason and relevant photographs. For delivery damage, include packaging photographs.

Wait for approval and return instructions. Dispatch within three business days of approval and send us the tracking details.

Use only the return address provided for your request; the dispatch warehouse may not be the correct return destination.

Return Shipping

We cover return shipping for confirmed defects or our fulfilment errors. Customers cover shipping for voluntary returns arising from preference or incorrect selection.

Inspection & Resolution

After assessment, eligible claims may receive a repair, replacement or refund.

Warranty

Manufacturing and material defects are covered under the applicable product warranty. Ordinary wear, misuse, incorrect installation and unauthorised modifications are excluded from voluntary warranty coverage.

Your Consumer Rights

These voluntary return and warranty conditions do not limit rights or remedies available under applicable Canadian provincial or territorial consumer protection laws. Where mandatory legal requirements differ from this policy, those requirements apply.

Installing a product or opening its packaging does not, by itself, remove your statutory rights concerning defective or misdescribed goods.

Contact

For return, exchange or warranty assistance, email support@haloblk.com.